There are further emails around this one to be posted:
Dear Mr Dean,
I am a bit confused that I have been given a message
that you are still waiting for a formal complaint, I believe that the
statement I sent you in the beginning was a formal complaint, I also did
not withdraw the complaint as far as I know, just said I was not sure
about continueing, I I am also aware that you have contacted JM in the meantime, I enclose a letter of complaint, please process the matter urgently as I am extremely unwell.
phone me on ***** ****** if you are able to speak to me. I am very
confused and distressed by the way the complaint has been delayed. I do
not believe that my concerns here should bias against me, as I am quite
confused and distressed about not understanding what is going on.